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Company FAQ

QUESTION:
Does SAMAND sell to residential or business end users?

ANSWER:
No. SAMAND  is a wholesale carrier. Our customers include local access carriers, mobile carriers, wholesale and retail long distance carriers, and prepaid service providers. They, in turn, make our services available to their residential and business customers

QUESTION:
Are carriers required to work exclusively with
SAMAND?

ANSWER:
No. Carriers are not required to work with
SAMAND exclusively. However, some do work exclusively with SAMAND  because they find this simpler, cheaper and conducive to better quality than managing a complex routing table. These carriers outsource their call completion to SAMAND; not because we require exclusivity but because exclusivity is the best solution for them.

QUESTION:
Does
SAMANDsell proprietary hardware and software?

ANSWER:
No.
SAMAND has developed and patented proprietary which enables it to deliver extremely high quality with Internet economics; and SAMAND uses that software to improve the service it delivers to its carrier customers. SAMAND is a carriers' carrier and not a software or equipment vendor.

QUESTION:
What is
SAMAND?

ANSWER:
SAMAND.net is
SAMAND's global VoIP network reaching over 175 countries.

QUESTION:
How do carriers connect to
SAMAND?

ANSWER:
Carriers connect to
SAMAND from their premises through their own Internet telephony equipment or by using New Border equipment on their premises provided by SAMAND; some carriers use TDM connections to SAMAND SuperPoPs in New Jersey, Tehran, London, or Germany. SAMAND supports many connection protocols including SS7, C7, and ISDN. View the minimum requirements needed to interconnect.

QUESTION:
What and where are
SAMAND Super Pops?

ANSWER:
SAMAND Super Pops are carrier-class, voice service facilities at which carriers can make traditional TDM connections with SAMAND to originate and terminate calls SS7, C7, and ISDN interconnects are all supported.

SAMAND's Super Pops are strategically located in Jersey City, NJ,USA; Tehran,Iran; London, England; and Frankfurt, Germany.

QUESTION:
How does
SAMAND interface with carrier networks?

ANSWER:
SAMAND uses standard interfaces particular to the country in which the equipment is located. Switch connections are standard PSTN interfaces including PRI, E&M, T1/E1, DS3, R2 and SS7.

QUESTION:
How does
SAMAND differ from clearinghouse/settlement providers and minute brokers?

ANSWER:
SAMAND is one of the ME's largest carriers based on minutes of international traffic. The company sells wholesale long distance voice services that are carried over the company's own global VoIP network - SAMAND -- which transmits millions of minutes every month between more than 175 countries worldwide. SAMAND takes end-to-end responsibility for call completion, network management and routing. SAMAND manages its own switches, routers, test equipment, IP gateways and IP backbone capacity, enabling SAMAND to react quickly, dynamically routing and re-routing as network conditions warrant, to changing traffic patterns, and to maintain high quality call completion using its patented Best Value Routing applications.

QUESTION:
How can
SAMAND assure quality call completion on the Internet?

ANSWER:
SAMAND provides high quality call completion on the Internet using its sophisticated, patented Best Value Routing applications. Learn more about SAMAND's Best Value Routing.

QUESTION:
Does
SAMAND offer 24/7 network management?

ANSWER:
Yes.
SAMAND's Network Operations Center (NOC) provides technical support to SAMAND customers and suppliers on a 24/7 basis. In addition, SAMAND's highly skilled deployment and provisioning staffs provide technical assistance six days a week, 24 hours a day for carriers connecting to SAMAND.

QUESTION:
Does
SAMAND have SS7/C7 capabilities?

ANSWER:
Yes.
SAMAND's network has SS7/C7 (Signaling System 7) signaling capability at all Super Pop locations. The connections between carrier switches and collocated SNARCs also support SS7/C7 connectivity.

SS7/C7 is the international standard protocol used to improve call-flow management. SAMAND uses SS7/C7 technology to ensure efficient routing, high quality call completion, billing accuracy, and capacity management.
SAMAND uses SS7/C7 technology to ensure that service quality meets or exceeds that of PSTN (Public Switched Telephone Network).

QUESTION:
What is
SAMAND's business model?

ANSWER:
SAMAND charges carrier customers for originating calls and pays suppliers for terminating calls. If a carrier both routes traffic to SAMAND AND terminates traffic from SAMAND, SAMAND settles with the carrier.

QUESTION:
In which currency does
SAMANDbill/pay suppliers?

ANSWER:
SAMAND generally bills or pays in US dollars. Special currency arrangements can be considered upon request.

QUESTION:
Does
SAMAND offer free calls on the Internet?

ANSWER:
No.
SAMAND sells wholesale services over its network, SAMAND, which is overlayed on the Internet. Carriers and service providers use SAMAND to get worldwide tier-1 quality call termination at extremely attractive prices. SAMAND always charges for its services.


 

 

 

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